--- title: "A Ticket Tool alternative for Discord" description: "Bond vs Ticket Tool and Tickets, with facts from their own pages: prices, free limits, setup steps and what each invite asks for. And when to keep them." canonical_url: "https://www.bondbot.gg/alternatives/ticket-tool" last_updated: "2026-10-02" --- # Bond vs Ticket Tool and Tickets Ticket Tool and Tickets are two different bots with similar names, and both do support tickets. Each is set up on a web dashboard. Bond sets up tickets from one message in Discord, as private threads, and does the rest of the server too. We build Bond. Every price, limit and setup step below about Ticket Tool and Tickets comes from their own public pages. Checked 2 Oct 2026 on both bots' own pages. ## Side by side. | | Ticket Tool | Tickets | Bond | | --- | --- | --- | --- | | Where you set it up | A web dashboard for panels, plus chat commands. ([docs.tickettool.xyz](https://docs.tickettool.xyz)) | A web dashboard, which its docs recommend, or slash commands. ([docs.tickets.bot/setup/introduction](https://docs.tickets.bot/setup/introduction)) | In Discord, in plain words. Bond lists each change and asks before it makes it. | | Free | Unlimited panels, transcripts and support roles, with 10 tickets a minute. ([tickettool.xyz/premium](https://tickettool.xyz/premium)) | Unlimited tickets, forms and claiming. 3 panels. ([tickets.bot/premium](https://tickets.bot/premium)) | 600K tokens a week. Every tool works on it. | | Paid | Premium adds unlimited tickets, full customization, ticket claiming and automatic closing. We could not read a fixed price on the page. ([tickettool.xyz/premium](https://tickettool.xyz/premium)) | Premium is $2.99 per server a month: unlimited panels, autoclose, exit surveys. Whitelabel is $6.99 a month. ([tickets.bot/premium](https://tickets.bot/premium)) | From $7.99 a month, for a larger allowance and Ultra. | | Invite | No Administrator. 9 of 51 permissions. (invite link in Discord's application record) | Asks for Administrator. 18 of 51 permissions. (invite link on invite.tickets.bot) | No Administrator. 50 of 51 permissions. | ## What each invite asks for. Read from each bot's public invite link. Administrator lets a bot pass every channel permission you set, so it is marked on its own. ### Ticket Tool No Administrator. 9 of 51 permissions: Manage Channels, View Channels, Send Messages, Manage Messages, Embed Links, Attach Files, Read Message History, Manage Roles, Use Application Commands. (invite link in Discord's application record) ### Tickets Asks for Administrator. 18 of 51 permissions: Administrator, Manage Channels, Add Reactions, View Audit Log, View Channels, Send Messages, Manage Messages, Embed Links, Attach Files, Read Message History, Mention Everyone, Use External Emojis, Manage Roles, Manage Webhooks, Manage Threads, Create Public Threads, Create Private Threads, Send Messages in Threads. (invite link on invite.tickets.bot) Its docs say you can untick Administrator, as long as no channel category denies the bot's roles. ([docs.tickets.bot/setup/invite](https://docs.tickets.bot/setup/invite)) ### Bond No Administrator. 50 of 51 permissions: Create Invite, Kick Members, Ban Members, Manage Channels, Manage Server, Add Reactions, View Audit Log, Priority Speaker, Video, View Channels, Send Messages, Send TTS Messages, Manage Messages, Embed Links, Attach Files, Read Message History, Mention Everyone, Use External Emojis, View Server Insights, Connect, Speak, Mute Members, Deafen Members, Move Members, Use Voice Activity, Change Nickname, Manage Nicknames, Manage Roles, Manage Webhooks, Manage Expressions, Use Application Commands, Request to Speak, Manage Events, Manage Threads, Create Public Threads, Create Private Threads, Use External Stickers, Send Messages in Threads, Use Activities, Timeout Members, View Monetization Analytics, Use Soundboard, Create Expressions, Create Events, Use External Sounds, Send Voice Messages, Send Polls, Use External Apps, Pin Messages, Bypass Slowmode. Bond's invite is wide because its tools cover channels, roles, moderation, events and voice. It leaves out Administrator, so a channel that denies Bond's role still blocks it. - [Does Ticket Tool ask for Administrator? Every install link](https://www.bondbot.gg/permissions/which-bots-ask-for-administrator#ticket-tool) - [Does Tickets ask for Administrator? Every install link](https://www.bondbot.gg/permissions/which-bots-ask-for-administrator#tickets) ## Setup, step by step. Each bot's steps are the ones in its own docs. ### Ticket Tool 1. Invite the bot and keep the permissions it asks for. 2. Create or pick a Support Team role. 3. Log in to the dashboard and open Panel Configs. 4. Create a panel. 5. Send the panel to a channel. Source: [docs.tickettool.xyz/general/setup](https://docs.tickettool.xyz/general/setup) ### Tickets 1. Invite the bot. 2. Make yourself an admin of the bot with /addadmin. 3. Go to the web dashboard. 4. Make a ticket panel. 5. Back in Discord, add your staff with /addsupport. Source: [docs.tickets.bot/setup/introduction](https://docs.tickets.bot/setup/introduction) ### Bond 1. Add Bond to your server. 2. Mention @Bond and say what you want. 3. Approve the changes it lists. ## The same kind of job, run by Bond. Bond's tickets are one part of a bot that also handles channels, roles, moderation and automation. You ask for the panel in a sentence, Bond shows what it will create, and a ticket opens as a private thread inside your support channel. "@Bond Set up a ticket system: a button in #support that opens a private thread for the member and the Support team, and a log of closed tickets in a staff-only channel." In #support, afterwards: > Need help? Press the button and a private thread opens for you and the team. > > Buttons: Open ticket. Bond's reply, which only the member sees: > Your ticket is open: #ticket-You What Open ticket asks, in a form titled "New ticket": What do you need help with? Answered: My order never arrived and I would like a refund. In the private ticket thread ticket-You, under #support: > @You @Support > Thanks for reaching out. Someone from the team will be with you soon. > > My order never arrived and I would like a refund. > > Buttons: Close ticket. The member wrote: > Hi, it was order 4417, placed last Monday. Bond's reply to closing it, which only the member sees: > Ticket closed. The summary and transcript are in #ticket-log. In #ticket-log, staff only, the close summary: > **Ticket closed: ticket-You** > > > My order never arrived and I would like a refund. > > **Opened by**: @You > > **Closed by**: @You > > **Open for**: 1 min > > **Messages**: 2 > > **Thread**: #ticket-You > > Attached: ticket-You.txt. Recorded 2026-09-28 on a test server · Light tier · 1 message · 24 seconds · 155K tokens Recorded on a Bond test server on the Light tier, the tier every free plan runs on. Server, channel and member IDs are placeholders, the test bot is shown as Bond, and the steps where Bond loads its own tools or pages through a long result are left out. The test server has no plan limits, so the plan limits a step reports are left out. The Always allow line on each approval card is reworded in plain words. Recorded on version 3 of the Tickets plugin, which is now on version 4. Version 4 adds everyone who holds the support role to each new ticket directly, where the recorded version relied on the role mention in the ticket's first message. A ticket whose thread is deleted no longer counts against the member's open-ticket limit. The setup and the panels shown above are unchanged. [See the whole run](https://www.bondbot.gg/use-cases/ticket-system) ## Where Ticket Tool and Tickets go further. Ready-made features Bond has no packaged version of. Some Bond can build as an automation. Some it cannot do at all. - Ticket Tool opens each ticket as a private channel. Bond's tickets are private threads. ([docs.tickettool.xyz](https://docs.tickettool.xyz)) - Ticket claiming, so one staff member takes a ticket. It is on Tickets' free plan. ([tickets.bot/premium](https://tickets.bot/premium)) - Both save a transcript of each closed ticket. Bond's transcript lists who wrote and when, without the text of members' messages. ([tickets.bot](https://tickets.bot)) - Tickets has separate support teams for each panel, and collects user feedback ratings. ([tickets.bot](https://tickets.bot)) - Tickets sells a whitelabel bot with your own name and avatar. ([tickets.bot/premium](https://tickets.bot/premium)) ## And if you do switch, in three moves. Both bots can run at once. There is no import step and nothing to migrate. ### 1. Add Bond alongside Ticket Tool keeps doing exactly what it does today. Bond joins without touching a single existing setting. ### 2. Move one thing across Pick the part you like least. Describe what it does to Bond, approve the changes, and watch it run for a week. ### 3. Turn the old one off Only once the new one has run. Repeat for the next part, or stop here and keep both. ## When to stay on Ticket Tool or Tickets. Stick with Ticket Tool or Tickets if tickets are the one job you need a bot for, and you want claiming, full transcripts or a channel per ticket. - You need full transcripts with what members wrote. Bond cannot read that text. - Your staff claim tickets, or you route panels to different support teams. - You want each ticket to be its own channel, which is how Ticket Tool opens them. - You want a bot that asks for as little as possible. Ticket Tool's invite asks for far fewer permissions than Bond's. Both are good at support tickets opened from a panel, and there is no prize for switching a tool you are happy with. Add Bond for the jobs a ticket bot does not cover, and leave the rest where it is. ## Sources. Every statement about Ticket Tool and Tickets on this page was read at one of these on 2 Oct 2026, and each invite link was read the same day. Prices and limits change, so check the page before you decide. - [docs.tickettool.xyz](https://docs.tickettool.xyz) - [tickettool.xyz/premium](https://tickettool.xyz/premium) - [docs.tickettool.xyz/general/setup](https://docs.tickettool.xyz/general/setup) - [docs.tickets.bot/setup/invite](https://docs.tickets.bot/setup/invite) - [docs.tickets.bot/setup/introduction](https://docs.tickets.bot/setup/introduction) - [tickets.bot/premium](https://tickets.bot/premium) - [tickets.bot](https://tickets.bot) ## The other comparisons. - [Bond vs MEE6](https://www.bondbot.gg/alternatives/mee6) - [Bond vs Dyno](https://www.bondbot.gg/alternatives/dyno) - [Bond vs Carl-bot](https://www.bondbot.gg/alternatives/carl-bot) - [Bond vs Arcane](https://www.bondbot.gg/alternatives/arcane) - [Bond vs YAGPDB](https://www.bondbot.gg/alternatives/yagpdb) - [Bond vs ProBot](https://www.bondbot.gg/alternatives/probot) - [Bond vs Sapphire](https://www.bondbot.gg/alternatives/sapphire) - [Bond vs AiGuild](https://www.bondbot.gg/alternatives/aiguild) - [Bond vs PeakBot](https://www.bondbot.gg/alternatives/peakbot) - [Bond vs BuildMyDiscord](https://www.bondbot.gg/alternatives/buildmydiscord) - [Bond vs TidyCord](https://www.bondbot.gg/alternatives/tidycord) Related tools: [Plugins tools](https://www.bondbot.gg/tools/plugins), [Threads & forums tools](https://www.bondbot.gg/tools/threads), [Roles & permissions tools](https://www.bondbot.gg/tools/roles-permissions).